Refund Policy
Refund Policy
Refund and return handling for grocery and household orders.
Last updated: 7 June 2026
Faulty, damaged or incorrect goods
Contact us promptly with your order number and evidence of the problem. Where a product is faulty, damaged, spoiled, missing, or not as described, we will assess the claim and provide an appropriate refund, replacement, or credit without affecting your statutory rights.
Change of mind
Perishable groceries, goods that deteriorate rapidly, and opened sealed goods that are unsuitable for return for health or hygiene reasons may not qualify for change-of-mind cancellation. Eligible unopened non-perishable goods may be returned in resaleable condition within the applicable legal cancellation period.
Refund processing
Approved refunds are returned to the original payment method. Bank processing times vary. Delivery charges are refunded where required by law or where the entire order failed because of our error.